Service & Support
TheWorxTeam believes we’re in the business of making senior living operations run smoothly. Yes, we provide state-of-the-art applications designed specifically for senior living, incorporating our years of experience working in the industry. But we don’t stop there.
We know there’s a start-up and learning curve associated with implementing even the most intuitive, easy-to-use software. One of our hallmarks is our insight into how to ride this curve quickly and relatively painlessly. We know that some people resist change on principle, or because they fear the unknown. We help you manage the transition, and start to reap the benefits of your purchase quickly.
When you subscribe to TheWorxHub, we invite you to participate in an ongoing relationship that can include:
- A quick-start implementation package tailored to your needs and budget – Choose what you need from offerings that include initial data entry, staff training, technical support, on-site consultation on seizing this opportunity to streamline and improve your work processes/practices, change management coaching and assistance.
- Personalized support for day-to-day issues – If our on-line help and “watch-and-learn” videos don’t answer your questions, simply call our knowledgeable technical support people during business hours for personalized assistance.
- Ongoing learning – Subscribe to our newsletter, visit our blog and case studies on the website, sign up for the annual Worx User Conference. Or work with us to design advanced learning opportunities once you’ve worked with the applications for a while, to ensure you’re benefiting from the built-in best practices and making the most of all the features.