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TWH UC 2016 Session Highlight: Reporting

Friday, September 09, 2016

This year at University 2016, we want to help you discover ways to report on the work your staff does to help you justify staff and budget. Sometimes showing how much your work really matters can be hard, so we are here to help. Take a look at some of our offerings we have lined up for San Diego: 

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Posted by Kate Donnelly | Categories: General

Announcing TWH User Conference: University 2016 Keynote Speaker!

Monday, August 01, 2016

We are extremely excited to announce our TWH User Conference: University 2016 Keynote Speaker, Robyn Benincasa!

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Posted by Kate Donnelly | Categories: General

TWH UC 2016 Session Highlight: Professional Development

Tuesday, June 21, 2016

We're all looking for ways to further our careers and grow as leaders. The professional development classes at TWH UC, University 2016, are crafted to help you develop new skills and achieve more.

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Posted by Kate Donnelly | Categories: TWH News

New Consulting Services!

Wednesday, June 08, 2016

We are very excited to roll out our brand new consulting services to our clients. We know the day-to-day realities of running a Senior Living organization are often hectic, so we wanted to build services to specifically cater to your unique needs. 

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Posted by Kate Donnelly | Categories: TWH News

Industry spotlight: Demand for long-term care takers on the rise

Thursday, June 02, 2016

A wave of 70 million aging Baby Boomers is about to sweep the long-term care industry into a scene of total chaos. The first of this generation reached the traditional retirement age of 65 three years ago, and according to The Center for American Progress, we can expect about 8,000 others to join them every day for the next 18 years. Family Caregiver Alliance further broke down this scenario, providing statistics that showed how only one in four people over the age of 45 are financially prepared for the cost of long-term service. 

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Posted by Earl Laing | Categories: General

IoT: A building manager’s best friend

Wednesday, May 25, 2016

By now you've likely heard all the buzz about the Internet of Things. If your assisted living center isn't using this technology, you're putting both staff and residents at a technological disadvantage. The goal of Building IoT is to integrate and customize your facility's management process, making it an intelligent and self-controlling system that turns data into action, reported facility management magazine FacilitiesNet. However, it's that very point that makes building managers nervous for the future of their careers - if technology can do it without them, does that mean they're out of jobs?

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Posted by Earl Laing | Categories:

Your duty when it comes to IoT security

Wednesday, May 18, 2016

What's all this hype around assisted living and the Internet of Things about? The use of this technology in day-to-day operations around your community can greatly enhance mundane processes, there's no questioning that. However, you have to take a step back and look at the potential dangers of devices that are connected to such a vast network, even if they claim to be secure. 

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Posted by Earl Laing | Categories: Technology

Don’t wander away now!

Thursday, May 12, 2016

In an assisted living community one of the most frightening feelings is realizing a resident has gone missing. Caregivers need to understand how easy it is for seniors that have wandered off to become disoriented or scared and confused, especially those with dementia or Alzheimer's disease. Wandering seniors are at risk for serious injury or, in extreme cases, death if they're not found in a short window of time. Staff needs to be vigilant in preventing residents from going anywhere without any sort of acknowledgement.

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Posted by Earl Laing | Categories: Safety and Risk Management

Is drone technology right for your facility?

Thursday, May 05, 2016

The past year has been revolutionary for the health care industry as it's starting to ramp up on modernizing technology in assisted living facilities.

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Posted by Earl Laing | Categories:

How to incorporate music therapy into your assisted living community

Tuesday, April 26, 2016

Music has the universal power to do an incredible amount of things. It brings people together, entertains and even supports brain development.

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Posted by Earl Laing | Categories: General, Resident Satisfaction

Keeping seniors safe online

Tuesday, April 19, 2016

Equipping your assisted living community with Wi-Fi and technology gives your facility and your seniors a window into the digital world. Going online gives seniors the freedom to do everything from shopping to video chatting with their friends and family. 

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Posted by Earl Laing | Categories: General

Tips for dealing with occupant complaints

Monday, April 11, 2016

Occupant complaints come in all shapes and sizes. Some are easy to understand, like "The air is too hot" or "The paper towels in the bathroom ran out." Some, though, are a little more perplexing, like this story from a building manager, submitted to myCleanLink:

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Posted by Earl Laing | Categories: General

American Baptist Homes of the West Selects TheWorxHub for More Efficient Maintenance Management

Tuesday, March 29, 2016

Leading Senior Housing Provider Utilizing TheWorxHub to Simplify Maintenance and Incorporate Mobile Technology for Greater Flexibility.

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Posted by Earl Laing | Categories: TWH News

Top 10 Life Safety Citations: What are Surveyors Writing Up?

Tuesday, March 29, 2016

The definition of insanity is doing the same thing over and over again and expecting a different result. If you review life safety code citations from the last 5 years – you might say we’re all crazy. There are clear trends, and providers want a better record in 2016. In a recent partner webinar with McKnight’s Long Term Care News, TheWorxHub by Dude Solutions identified the Top 10 Life Safety Citations from 2015 and reviewed best practices to avoid them in your community in 2016.

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Posted by Earl Laing | Categories: Safety and Risk Management

Winter and your assisted living community

Wednesday, January 27, 2016

There's no way around it- the winter is a hard month for everyone. From clearing snow to going out of your way to avoid a patch of dangerous ice, everything takes a little longer. Things really slow down for seniors whose bodies aren't as agile as they once were. This season can be a dangerous time for the elderly, especially when snow and ice start to accumulate on the ground. Because even though everyone has slowed down, accidents can still happen fast.

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Posted by Earl Laing | Categories: General, Safety and Risk Management

Disaster preparedness: Are you ready?

Tuesday, January 26, 2016

When you're responsible for the safety and well-being of your residents, it's crucial that you be prepared for the worst. Natural disasters are something you hope you'll never have to deal with, however that's not a good enough reason to be unprepared for one. Is your assisted living facility staff trained on the various disasters that could occur and up-to-date with the latest protocols in case of said emergency? The time to prepare is not right before a storm or disaster hits, but well in advance. 

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Posted by Earl Laing | Categories: Resident Satisfaction, Safety and Risk Management

Is your building arthritis-friendly?

Tuesday, January 19, 2016

Rheumatoid arthritis is an incredibly common condition that many of your residents likely live with. This disease stiffens and weakens muscles, making mundane, every-day tasks an every-day challenge for seniors that suffer from it. This invariably means that these folks are at a greater risk of falls or other injuries. Your senior living facility can help minimize these risks by designing a layout of your building that makes mobility less of a burden on joints and muscles. 

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Posted by Earl Laing | Categories: Resident Satisfaction, Safety and Risk Management

How can you adopt the Paris Climate Agreement in your assisted living community?

Thursday, January 07, 2016

Although it has been a hot issue for quite a few years now, development in mitigating climate change is still a work in progress. However, December 2015 marked a major milestone in the battle against global warming when the United Nations was able to get 195 countries to take the first step in the right direction. 

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Posted by TheWorxHub | Categories: General

Flu prevention via proper cleaning strategies

Monday, January 04, 2016

There it is. The first sneeze of the season. As an assisted living community manager, just the thought of flu season is enough to make your mind - and nose - run with worry. However you're right to do so, as the Centers for Disease Control and Prevention reported that more than 200,000 people are hospitalized every year due to Influenza complications, and unfortunately, about 36,000 of these patients will die. But the flu won't stop there. The CDC also noted that while the flu runs rampant through a community, immune systems are invariably weakened and therefore more likely to pick up other health problems that can lead to serious issues as well. The transmission of germs from one person to another is especially easy in assisted living communities as interaction is limited to a small pool of people, and therefore vulnerable to any environmental changes, like germs visitors may bring in. 

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Posted by TheWorxHub | Categories: Housekeeping, Resident Satisfaction, Safety and Risk Management

Welcome! Integrating seniors into their new community

Monday, December 21, 2015

When introducing new members into your community, you have to realize this is a transition for everyone involved- the senior citizens and their families, as well as your community and staff. The decision to move relatives to an assisted living community often weighs heavily on families, as it's a move that's often met with opposition from the seniors. Naturally, the transition to a new home comes with a host of challenges, but there is quite a bit you can do to make them feel at ease. 

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Posted by TheWorxHub | Categories: Resident Satisfaction

4 tips for improving your building’s LEED certification

Thursday, December 10, 2015

When you're managing a facility, a huge part of the job is improving operational efficiency as much as possible. In recent years, this motivation has led to a surge in sustainability awareness. Alongside existing professional and industry standards like ENERGY STAR and LEED, reducing emissions and improving reducing consumption of resources like water and power have become major goals for facility managers across the country.

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Posted by Kate Donnelly | Categories: General

Don’t let your brickwork break your budget with these maintenance tips

Wednesday, December 02, 2015

As it turns out, what your parents told you growing up wasn't necessarily true: It's not just what's on the inside that counts. At least, that's true when you're talking about your building.

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Posted by Kate Donnelly | Categories: Maintenance

3 ways to control illness in your community

Monday, November 30, 2015

cooler seasons aren't just great for cozy beverages and warm blankets. As it turns out, the holiday season is also flu season - a less enjoyable but more significant holiday for any administrator of an assisted living community.

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Posted by Kate Donnelly | Categories: General, Resident Satisfaction, Safety and Risk Management

3 quick and easy stress-busters for your staff this holiday season

Wednesday, November 25, 2015

Many people love the joy and seasonal celebrations that come hand-in-hand with the approaching holiday season, but there's also no denying that this can be one of the most stressful times of the year.

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Posted by Kate Donnelly | Categories: General

What you should do to winterize your buildings

Monday, November 23, 2015

Turkey Day is around the corner, which means Thanksgiving dinner, football and - for facility managers anyway - cold weather. You've got some work to do to prepare your building for the extreme temperatures and precipitation that come along with winter.

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Posted by Kate Donnelly | Categories: General, Maintenance, Safety and Risk Management

Help your residents stay warm this winter with these tips

Monday, November 16, 2015

As the lead family from everyone's favorite HBO show is fond of saying, winter is coming. Even if you aren't familiar with the smash hit "Game of Thrones" or the Stark family famous for frequently uttering those words, you know that fall is soon going to give way to winter, and the time to make preparations is now.

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Posted by Kate Donnelly | Categories: General, Resident Satisfaction

How to make sure your roof survives the winter

Tuesday, November 10, 2015

During the winter, your buildings can take a beating, and most of it is directed at the roof. Piles of snow can add unneeded stress, ice dams might clog and crack gutter systems and blowing winds may damage ventilation units. Before winter hits, use your computerized maintenance management system to keep track preventative maintenance and don't accidentally skip any important steps.

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Posted by Kate Donnelly | Categories: Maintenance, Safety and Risk Management

3 common window maintenance issues to be aware of

Friday, November 06, 2015

Next to all the complicated equipment and pieces of machinery your community contains, your building's windows seem refreshingly simple - they open and close. You can cover them with blinds to help keep light and heat out, or you can leave them uncovered to allow pleasing natural light to flood your halls. And that's pretty much it as far as windows go.

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Posted by Kate Donnelly | Categories:

Why the silo mentality is bad for your staff, and how you can break out of it

Monday, November 02, 2015

As the old saying goes, "a place for everything, and everything in its place." This is a great idea for keeping your home in order, for example, but if you try and apply this type of thinking to the office or boardroom you may find that the results are less than favorable.

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Posted by Kate Donnelly | Categories: General

Encourage physical activity in your community for residents and staff alike

Monday, October 26, 2015

Stay active. Go for a walk. Engage in regular exercise. These are all tips and pieces of advice you're likely familiar with by now, as they're common maxims that your residents live by to remain healthy. But have you ever considered turning them around on you and your staff?

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

Restroom repairs: Essential tips for keeping your costs down and your functionality up

Friday, October 23, 2015

When you sit down to think about where your facility's operating budget is going, you may not expect your building's restrooms to be near the top of the list. However, the fact is that bathrooms can be tremendous eaters of money if not properly maintained.

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Posted by Dude Solutions Canada, Inc. | Categories: Maintenance, Resident Satisfaction

Ensure bed bugs don’t have a place in your community

Thursday, October 22, 2015

For you and your staff, your primary goal is to facilitate the health, well-being, comfort and satisfaction of your residents. However, this simple goal can be utterly foiled by the introduction of unwanted pests into your retirement community.

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Posted by Dude Solutions Canada, Inc. | Categories: Housekeeping, Resident Satisfaction

What are prospective residents looking for in an assisted living community?

Monday, October 12, 2015

Many assisted living communities have friendly, social environments and are almost family-type settings in and of themselves. So when a new potential resident comes to tour your living accommodations, it can be an exciting time for you, your staff and your existing residents, who all stand to gain a new community member.

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Posted by Dude Solutions Canada, Inc. | Categories: General, Resident Satisfaction

Autumn is here: What do cooler weather and shorter days mean for your residents and staff?

Friday, October 09, 2015

The mild autumn weather may be a welcome respite for everyone who has sweat his or her way through the hot summer months, but there are other seasonal effects of the approaching fall that you should be aware of as the administrator of an assisted living community.

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Posted by Dude Solutions Canada, Inc. | Categories: General, Resident Satisfaction

Halloween shouldn’t be a scary safety concern for your residents

Wednesday, October 07, 2015

Halloween is one of the most popular holidays of the year. And why shouldn't it be? After all, who doesn't like candy, a spooky atmosphere and costumes?

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

Article: Partnerships@Work: Operations software in action

Monday, October 05, 2015

Long-Term Living profiled how Windsor Park uses TheWorxHub.

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Posted by TheWorxHub | Categories: TWH News

Article: Senior care and comfort extends into maintenance

Friday, October 02, 2015

Livistry shares Josh Malbogat’s thoughts on achieving high resident satisfaction by improving a building’s operational efficiency.

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Posted by TheWorxHub | Categories: TWH News

Article: Routine maintenance, proactive care improves safety, comfort

Wednesday, September 30, 2015

In his article published by McKnight’s Long Term Care News, Josh Malbogat shares a few approaches to achieving high resident satisfaction by improving a building’s operational efficiency.

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Posted by TheWorxHub | Categories: TWH News

CMS: Invention and Assessments

Monday, September 28, 2015

Technology can also help seniors through invention. The new proposed rules add a lot of common-sense clarifications and requirements that adaptive technology be made available to those who need it. Many communities already do a fantastic job providing accommodations to those with vision and hearing impairments, for example – these rules just codify the necessity for all seniors to have equal access to information. New invention continues all the time both publically (like the NIH 3D Print Exchange, a forum for sharing 3D printing schematics for healthcare such as patterns for low-cost prosthetics) and privately (like Liftware, a California organization that has created silverware that self-balances and allows those with Parkinson’s to eat far more easily). 

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Posted by Erica Maity | Categories: Technology

CMS: Technology an important offering in senior living

Friday, September 25, 2015

Last week we talked about the importance of seniors having access to any information that concerns them. This week we’ll take a look at how technology can be critical in helping seniors to connect, and the proposed CMS rules aim to keep seniors connected (both with their families and the facilities in which they live) more than ever before. Previously, older Americans in LTC facilities were required to have fair access to telephones, paper, stamps, and envelopes so that they can keep connected to their communities and families.

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Posted by Kate Donnelly | Categories: Technology

Data and CMS rule changes

Wednesday, September 23, 2015

The proposed CMS rule changes that we discussed last week go a long way towards making sure seniors have appropriate access to data. They are required, for example, to be able to access their medical records, contact lists for support, and surveys (and plans of correction) done of their facility by the state or federal government. The requirements do not specify a specific format, just that these documents must be provided “in a form and manner accessible to and understandable by the resident.” 

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Posted by Erica Maity | Categories: Technology

Three reasons the new proposed CMS rules make the use of technology in LTC facilities more important

Monday, September 21, 2015

By now you’ve probably heard about the new CMS proposed changes for Medicare and Medicaid participation. Announced during this year’s White House Conference on Aging, this proposal represents the first significant change to participation requirements since the early 90s. The 400-odd page document is not without controversy, with groups like LeadingAge protesting new staffing requirements listed therein as being unrealistic and potentially impossible for rural providers to meet. Other parts of the proposal have drawn praise, like its focus on person-centered care and antibiotic stewardship. Many organizations have written in detail about these new requirements, their pros and cons, and called for long-term care facilities around the country to say their piece (the comment period ended September 13th.)  I’d encourage you to poke around the web to see what people are saying, and if you’re feeling brave, even read the proposed changes themselves in the Federal Register.

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Posted by Erica Maity | Categories: Technology

How you can push for positive change among your employees

Friday, September 18, 2015

Change is unavoidable, regardless of which area of life you're dealing with. In particular, certain industries across the U.S. have experienced tremendous flux over the past few years thanks to new legislation, shifts in demographics and various other factors. 

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Posted by Dude Solutions Canada, Inc. | Categories: General

How going mobile can make you more efficient

Wednesday, September 16, 2015

When you're running an assisted living community, it can often feel like there's always something that needs attention. Between caring for the needs of the residents, keeping up with maintenance concerns, managing the budget and addressing the needs of your staff, it's not uncommon to feel like you're constantly running out of resources. 

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Posted by Dude Solutions Canada, Inc. | Categories: Technology

Prepare your community for fall with these tips

Monday, September 14, 2015

The final push of sweltering weather is now in the rearview mirror and there's no denying that autumn is imminent. Many seniors prefer fall to summer because the weather is milder and there are fewer heat-related dangers, making them more likely to be out and about.

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Posted by Dude Solutions Canada, Inc. | Categories: Safety and Risk Management

The importance of fire safety at your assisted living community

Wednesday, September 02, 2015

Everyone remembers fire drills from when they were in school. But you may not fully understand the importance of keeping up with the practice into adulthood and even retirement.

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Posted by Dude Solutions Canada, Inc. | Categories: General, Safety and Risk Management

So you want to make your community pet-friendly…

Monday, August 31, 2015

While it's true that any administrator of an assisted living community wants to ensure the satisfaction of his or her residents as much as possible, the fact remains that retirement communities are still businesses, which means there's even further incentive to provide seniors with the residential experience they want. 

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Posted by Dude Solutions Canada, Inc. | Categories: Housekeeping, Resident Satisfaction

Improving residents lives with pet therapy

Friday, August 28, 2015

There may not be such thing as a universal truth, but the fact that everyone loves animals is probably as close as we'll ever get. No matter what a person's age, gender or background, it's hard to resist cracking a smile in the presence of furry friends.

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

Take maximum advantage of the Internet at your community with these tips

Wednesday, August 26, 2015

There's no doubt about it, the Internet has become one of the most important elements of daily life for everyone, regardless of age. Yet despite the ubiquity of the World Wide Web today, there are those who may still struggle to adapt to the new technologies that have been springing up in the past few years.

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Posted by Dude Solutions Canada, Inc. | Categories: Technology

The importance of a fall prevention plan at your facility

Monday, August 24, 2015

Of all the potential health and safety risks that seniors can face, few are as widespread or potentially serious as falls. As the U.S. Centers for Disease Control and Prevention noted, gravity is the leading cause of injuries to seniors, both fatal and nonfatal, every year.

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Posted by Dude Solutions Canada, Inc. | Categories: Safety and Risk Management

Want happier residents? Strive for more engaged employees

Friday, August 21, 2015

Oftentimes it can feel like administrators and assisted living facilities are doing double the work. On top of the duty of care they have to their residents, it's important to remember that even the smoothest-functioning retirement community is a business.

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

Encourage a spotless resident satisfaction record with these cleaning tips

Wednesday, August 19, 2015

There are many considerations that come with running an assisted living facility. Administrators find themselves managing medical visits, maintaining essential infrastructure and doing everything possible to ensure resident comfort and safety. 

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Posted by Dude Solutions Canada, Inc. | Categories: Housekeeping, Resident Satisfaction

Staff Turnover in Senior Living

Monday, August 17, 2015

Maintaining a consistently high level of resident satisfaction is a tricky goal that depends on many factors all working together in tandem to produce the best results. One of the most important single elements in this equation is the role that your staff plays in keeping your seniors happy, healthy and comfortable.

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Posted by Dude Solutions Canada, Inc. | Categories: General

Transportation solutions are a key driver of resident satisfaction

Friday, August 14, 2015

One of the great things about assisted living facilities is the fact that residents tend to have everything they need on-site to live a happy, fulfilled and independent existence. Whether it's dining facilities, medical personnel or on-site social experiences, many retirement communities are designed around the principle of providing everything residents need for the utmost satisfaction.

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Posted by Dude Solutions Canada, Inc. | Categories: Transportation

Tips for staying on top of hygiene concerns at your facility

Wednesday, August 12, 2015

As an administrator of an assisted living facility plugged into the needs and desires of your residents, you're also responsible for balancing the factors that contribute to resident satisfaction and overall experience.

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

Stay on top of these resident safety concerns

Wednesday, August 05, 2015

Ensuring resident safety is the most important part of providing the best possible experience for the seniors at your facility, as well as their family members. When loved ones entrust their older relative to your care, they do so with the understanding that the resident is entering a community where they can thrive in comfort and safety.

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Posted by Dude Solutions Canada, Inc. | Categories: Safety and Risk Management

Know these summertime dangers to keep your residents safe

Monday, August 03, 2015

The bright sun and warmer temperatures make summer a favorite season for many. But while summer is a time of relaxation and communing with nature, it can also be hazardous for those who aren't prepared for the specific dangers it can pose.

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Posted by Dude Solutions Canada, Inc. | Categories: Safety and Risk Management

Strive for better resident satisfaction with higher security standards

Monday, August 03, 2015

Keeping your residents happy and comfortable is important, but it's just one part of your job as administrator. You also need to ensure that they stay safe and secure, as well.

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

4 storm safety tips for seniors

Wednesday, July 22, 2015

Summer is here, which means that thunderstorms and even hurricanes may not be far off, depending on where your facility is located in the U.S. These kinds of severe weather events can significantly impact the safety and satisfaction of your residents, so it's important to know how to address these concerns before they become issues. 

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Posted by Dude Solutions Canada, Inc. | Categories: Safety and Risk Management

Know these summertime dangers to keep your residents safe

Monday, July 20, 2015

The bright sun and warmer temperatures make summer a favorite season for many. But while summer is a time of relaxation and communing with nature, it can also be hazardous for those who aren't prepared for the specific dangers it can pose.

Read more »

Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

4 summer activities to keep your residents active this summer

Monday, July 13, 2015

For managers of assisted living facilities, it's important to provide a safe living environment for residents, but an enjoyable one as well. After all, resident satisfaction is one of the central metrics in the industry.

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

Riverview Retirement Justifies Hiring Through Reporting with TheWorxHub

Monday, June 29, 2015

Coordinating services for a large campus can be challenging. Trying to do it with paper even more so! Riverview Retirement was looking for a better solution when it came to tracking their maintenance operations. TheWorxHub helped them do just that.

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Posted by Dude Solutions Canada, Inc. | Categories: Case Study

Windsor Park manages assets with ease utilizing TheWorxHub

Friday, June 26, 2015

The Windsor Park team manages a 60 acre campus providing care to over 400 residents.  Their original paper system wasn’t offering them the visibility and reporting capabilities they needed. Since implementing TheWorxHub they are now able to track the history on each piece of equipment, gauge where their resources are being spent and better determine, repair vs replace. 

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Posted by Dude Solutions Canada, Inc. | Categories: Case Study

Why you shouldn’t overlook Internet and IT concerns when considering resident satisfaction

Monday, June 22, 2015

When it comes to ensuring resident satisfaction, administrators and staff members of senior living communities like to do everything they can to provide seniors with the necessities and amenities they need to be safe and comfortable. In recent years, however, one amenity has become increasingly popular in these facilities: Internet services.

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction, Technology

Timber Ridge at Talus improves work order efficiencies and asset management

Thursday, June 18, 2015

Before utilizing TheWorxHub, Dave Durfee, Facility Management Director with Timber Ridge at Talus tried to track a lot of things in his head or via hard copies. Once they moved to a more efficient solution with TheWorxHub reporting became a huge asset. Now they are able to manage their assets, process work orders and complete preventive maintenance more quickly and efficiently.

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Posted by Dude Solutions Canada, Inc. | Categories: Case Study

Proper Sanitation Crucial to Healthy Residents

Wednesday, June 17, 2015

When it comes to protecting the safety of residents at an assisted living facility, there are a number of factors that nearly every facility manager immediately takes into account. Fall prevention is usually somewhere toward the top of the list, as well as maintaining essential infrastructure such as HVAC to keep the building running smoothly and safely. 

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

Tips for keeping your residents cool and comfortable this summer

Friday, June 12, 2015

The warmer temperatures of summer are a nice change of pace from the snowy chill of winter. But for some seniors, the season's heat may be a bit more than they're willing to weather.

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

Step up to prevent falls in your senior living facility

Wednesday, June 10, 2015

One of the best things about senior living communities is that they give older adults a chance to live independently while providing them with access to essential medical resources as well as a thriving social environment. The freedom these facilities promote is crucial for maintaining quality of life for residents.

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Posted by Dude Solutions Canada, Inc. | Categories: Safety and Risk Management

How you can make a senior-friendly disaster preparedness plan

Tuesday, June 09, 2015

Every facilities manager knows the importance of having a plan in place in the event disaster strikes. Whether it's an evacuation procedure, a communication network or emergency supplies, it's crucial to not just have these plans in place but to also make sure that everyone in your building is familiar with them.

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Posted by Dude Solutions Canada, Inc. | Categories: Safety and Risk Management

How senior living communities can partner with EHR services for greater efficiency

Monday, June 01, 2015

Senior living centers and long-term residential facilities are different from other types of buildings in that they have a unique directive: ensuring the comfort and safety of residents. There are many approaches that need to be taken to meet this goal, including efficiencies as it relates to maintenance and inventory to staffing and communication.

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Posted by Dude Solutions Canada, Inc. | Categories: Technology

Maximize resident comfort by focusing on maintenance efficiency

Monday, May 18, 2015

Administrators of senior living facilities, independent living centers and residential nursing facilities have two significant concerns that they must balance. First and foremost, administrators and facility managers are responsible for the comfort and well-being of their residents. Additionally, these decision-makers also have to keep a close eye on maintenance and custodial operations to ensure the facility keeps running smoothly.

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Posted by TheWorxHub | Categories: Resident Satisfaction

TheWorxHub is proud to sponsor Mcknight’s Tech Award

Friday, May 15, 2015

TheWorxHub is proud to announce our sponsorship of the 2015 McKnight’s Excellence in Technology Awards - one of the most prestigious awards in the senior living industry. These sought-after awards mirror our belief in the benefits of using technology to help improve senior living resident care, and we echo McKnight’s award philosophy that eldercare today must be both high touch and high tech.

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Posted by Dude Solutions Canada, Inc. | Categories: Technology, TWH News

7 ways you know it’s time for TheWorxHub

Monday, May 11, 2015

Sometimes when you know, you know.

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Posted by Dude Solutions Canada, Inc. | Categories: General

Support Service Satisfaction During Onboarding

Tuesday, May 05, 2015

What does resident satisfaction look like around support services? Three services most important to residents when they move into a community include maintenance, housekeeping and transportation.

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Posted by Dude Solutions Canada, Inc. | Categories: Housekeeping, Maintenance, Transportation

Resident Satisfaction: What’s in your toolbox?

Monday, May 04, 2015

The journey seniors experience as they move out of their homes of sometimes 40+ years, into a new home, often in a new area and without the support group they’ve developed over many years is a difficult time. 

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Posted by Dude Solutions Canada, Inc. | Categories: Resident Satisfaction

Dude Solutions Inc. Acquires Windmill Software Inc. and its Senior Living Solution TheWorxHub

Wednesday, March 25, 2015

Strategic Acquisition of Toronto-Based Company Expands Dude Solutions' Senior Living Market Position and Marks Opening of Canadian Office

CARY, N.C. and TORONTO (March 25, 2015) -- Expanding its senior living market presence, Dude Solutions Inc., a software-as-a-service (SaaS) provider of operations management solutions, today announced the acquisition of Windmill Software Inc., including its flagship senior living operations software, TheWorxHub. The acquisition will help grow Dude Solutions' senior living footprint with its best-in-class products and deep market expertise and also marks the opening of a Dude Solutions Canadian office in Toronto. Terms of the transaction were not disclosed.

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Posted by Dude Solutions Canada, Inc. | Categories: TWH News

From good intentions to effective communication - with TheWorxHub - Part 2

Tuesday, January 17, 2012

In part 1 I said that to be a successful leader of an operations department in senior living it's not enough to be an expert technician or a good manager - you have to be an effective communicator. Perception is reality, and it's up to you to be continually shaping what others think of you and your team. I talked about how TheWorxHub is helping us strengthen relationships with residents and families through better communication. I touched on how managing life safety and compliance with TheWorxHub sends a message of competence and control to authorities having jurisdiction.

Here, I'll complete the picture by describing how TheWorxHub improves communication with other departments and within our team.

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Posted by Ronald Carlson | Categories: General

From good intentions to effective communication - with TheWorxHub - Part 1

Tuesday, January 17, 2012

Part 1 - Residents and families, authorities having jurisdiction

I'm Director of Facilities for Jones-Harrison, a senior living facility in Minneapolis providing both assisted living and long-term care. While I manage a team of seven maintenance staff, I'm not the kind of manager who lives in an ivory tower. A few days a week I'm dressed in uniform, jumping in and helping out with maintenance troubleshooting. Everything I ask my staff to do I've done myself. I know the technical side of the work inside out.

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Posted by Ronald Carlson | Categories: General

New Paths for Senior Living: Improving Satisfaction,One Resident at a Time

Tuesday, August 17, 2010

One of the great joys of my job is the time I spend in “hands-on” work with executives, managers and staff in senior living communities across the U.S. and Canada. They tell me how they want to improve their operations and describe the service they’d love to be able to offer their residents. I share what I’ve learned from others seeking similar results. We explore how they can deliver a better resident experience and contain costs at the same time. We set up the Worx software to help them do this with maximum efficiency, and work together through the transition to different ways of doing things that make everyone’s lives easier.

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Posted by Jo-Anne Kempe | Categories: General

While You’re Here, Can You…?

Thursday, March 25, 2010

We've all heard it before. Your Maintenance Tech arrives at a resident's door expecting to fix a freezer on the fritz, only to be presented with a laundry list of other "little" job requests. "While you're here, can you take a look at my kitchen tap? It's dripping. Oh, and maybe you could fix the door to the hallway. It's sticking. And, there's a lightbulb that blew last week."

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Posted by Ronald Carlson | Categories: General